User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Real-Time Reports
Tasks No Ans 30
The number of tasks which were redirected because the agent did not answer the call in the current
half-hour interval.
Derived from: Call_Type_Real_Time.CallsRONAHalf
Tasks No Ans Today
The number of tasks which were redirected because the agent did not answer the call since
midnight.
Derived from: Call_Type_Real_Time.CallsRONAToday
Tasks Release 30
The count of tasks that executed a Release node in their routing script in the current half-hour
interval.
Derived from: Call_Type_Real_Time.ReturnReleaseHalf
Tasks Release Today
The count of tasks that executed a Release node in their routing script since midnight.
Derived from: Call_Type_Real_Time.ReturnReleaseToday
Short Calls 30
The number of calls abandoned within a very short period of time, as configured in the
AbandonedCallWaitTime threshold, that you do not want to treat as abandoned calls. Calls
abandoned after this time period are counted as Abandoned, not Short tasks. This is recorded for
half hour interval.
Derived from: Call_Type_Real_Time.ShortCallsToHalf
Short Calls Today
The number of calls abandoned within a very short period of time, as configured in the
AbandonedCallWaitTime threshold, that you do not want to treat as abandoned calls. Calls
abandoned after this time period are counted as Abandoned, not Short tasks. This is recorded since
midnight.
Derived from: Call_Type_Real_Time.ShortCallToday
Report Summary
The totals for each field in the report.
caltyp25: Call Type Queue Status real-time Report (Unified CCE and Network Queue)
See Caltyp25, page 10-28 for an illustration of this report.