User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Real-Time Reports
Flow Out 5
The number of tasks of this call type flowed to another call type during the current five-minute
interval. This field increments when a requalify or call type node is executed in the script.
Derived from: Call_Type_Real_Time.OverflowOutTo5
Flow Out Today
The number of tasks of this call type flowed to another call type since midnight. This field
increments when a requalify or call type node is executed in the script.
Derived from: Call_Type_Real_Time.OverflowOutToday
Tasks Ans 5
The count of tasks that are Answered by the Agent during the rolling five-minute interval.
Derived from: Call_Type_Real_Time.CallsAnsweredTo5
Tasks Ans 30
The count of tasks that are Answered by Agent in the current half hour interval
Derived from: Call_Type_Real_Time.CallsAnsweredHalf
Tasks Ans Today
The count of tasks that are Answered by Agent since midnight.
Derived from: Call_Type_Real_Time.CallsAnsweredToday
Tasks No Agents 5
The number of tasks that are sent to targets where the Router has NOT picked an agent explicitly
and has not used a Translation Route during the rolling five-minute interval.
Derived from: Call_Type_Real_Time.CallsRoutedNonAgentTo5
Tasks No Agents 30
The number of tasks that are sent to targets where the Router has NOT picked an agent explicitly
and has not used a Translation Route during the current half-hour interval.
Derived from: Call_Type_Real_Time.CallsRoutedNonAgentHalf
Tasks No Agents Today
The number of tasks that are sent to targets where the Router has NOT picked an agent explicitly
and has not used a Translation Route
since midnight.
Derived from: Call_Type_Real_Time.CallsRoutedNonAgentToday
Tasks No Ans 5
The number of tasks which were redirected because the agent did not answer the call during the
rolling five-minute interval.
Derived from: Call_Type_Real_Time.CallsRONATo5