User Guide

5-16
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Enterprise Skill Group Reports
entskg28: Enterprise Skill Group real-time All Fields Report
Overview:
Subject A table of the selected enterprise skill group(s) listing all the available
skill
-group real-time report data.
Fields applicable to a voice domain only are prefixed with an asterisk (*).
S
uch fields are not applicable for e-mail or web media.
This report displays the same data as t
he Perskg28 report except that this
report is organized by enterprise skill group rather than by media.
Note In the following descriptions, agent-dialed outbound calls or
tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as
Outbound Option contain automated call data. In all other cases,
outbound calls are agent-dialed ones.
Purpose To show all the available enterprise skill-group real-time data in the
Skill_Group_Real_Time database table so that you can select which data
you want for a customized enterprise skill-group real-time report.
Note This report is designed to be saved and exported or copied to
another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If
that is not acceptable, you can also use a third-party tool to
customize your report.
Applicable environment Unified CCE, Unified ICM
Template type Real-time table
Default sort order By enterprise skill group, then by skill group, and then by date and time.
Drilldowns available Yes
Schema database tables Skill_Group
Enterprise_Skill_Group
Skill_Group_Real_Time
Enterprise_Skill_Group_Member
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName and
Enterpri
se_Skill_Group.EnterpriseSkillGroupID