User Guide

5-13
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Enterprise Skill Group Reports
entskg05: Enterprise Skill Group % Utilization of Ready Agents Report
Overview:
Subject A bar graph of the selected Enterprise Skill Group(s) showing the percent
utilization of agents. The ratio is between time logged on and time
handling calls.
Purpose To show the utilization of the agents i
n an enterprise skill group
Applicable environment Unified CCE, Unified ICM
Template type Real-time bar graph
Default sort order By enterprise skill group
Drilldowns available No
Schema database table Enterprise_Skill_Group
Skill_Group
Skill_Group_Real_Time
Media_Routing_Domain
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName and
Enterpri
se_Skill_Group.EnterpriseSkillGroupID
Skill Group (no lab
el)
The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Media (n
o label)
The media routing domain into which the agent is logged for doing this type of task. This is the
med
ia routing domain associated with the Skill Group in which the agent worked when doing this
task.
Each media routing domain has its own skill groups. If an agent is logged into more than one media
ro
uting domain, then that agent also belongs to more than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName