User Guide

5-9
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Enterprise Skill Group Reports
Unified CCE Enterprise Skill Group Real-Time Reports
• entskg01: Enterprise Skill Group Status real-time Report Template, page 5-10
• entskg03: Enterprise Skill Group Agent Status Report, page 5-11
• entskg05: Enterprise Skill Group % Utilization of Ready Agents Report, page 5-13
• entskg14: IPCC Rolling 5-Minute Enterprise Skill Group Status Report, page 5-14
• entskg28: Enterprise Skill Group real-time All Fields Report, page 5-16
• entskg29: Enterprise Skill Group Logout real-time Report, page 5-29
• entskg30: IPCC Enterprise Skill Group Status real-time Report, page 5-30
entskg35: IPCC Enterprise
Skill Group Consolidated
Half Hour Report,
page 5-73
Unified CCE only historical table A summary of the activity and
th
e performance of the
selected enterprise skill groups
for the selected half-hour
intervals.
This report displays the same
d
ata as the perskg35 report,
except that this report is first
organized by enterprise skill
group.
entskg36: IPCC Enterprise
Skill Group Consolidated
Daily Report, page 5-77
Unified CCE only historical table A table of the selected
ente
rprise skill group(s)
showing consolidated call/task
statistics, gathered in day
increments.
This report displays the same
dat
a as the Perskg36 report,
except that this report is first
organized by enterprise skill
group rather than by media.
The report also contains the
same data as the Entskg35
report except that here the data
is gathered by day rather than
by half hour.