User Guide

5-8
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Enterprise Skill Group Reports
entskg31: IPCC Enterprise
Skill Group Task Summary
Half Hour Report,
page 5-57
Unified CCE only historical table A summary of call statistics for
each enterprise skill group for
the selected half-hour(s).
This report displays the same
data as the perskg31 report,
except that this report is first
organized by enterprise skill
group.
entskg32: IPCC Enterprise
Skill Group Task Summary
Daily Report, page 5-61
Unified CCE only historical table A summary of call statistics for
each enterprise skill group for
the selected day(s).
This report displays the same
data as the perskg32 report,
except that this report is first
organized by enterprise skill
group.
entskg33: IPCC Enterprise
Skill Group Performance
Summary Half Hour
Report, page 5-65
Unified CCE only historical table A summary of agent
performance for each
enterprise skill group for the
selected half-hour(s).
This report displays the same
data as the perskg33 report,
except that this report is first
organized by enterprise skill
group.
entskg34: IPCC Enterprise
Skill Group Performance
Summary Daily Report,
page 5-69
Unified CCE only historical table A summary of agent
performance for each
enterprise skill group for the
selected day(s).
This report displays the same
data as the perskg34 report,
except that this report is first
organized by enterprise skill
group.