User Guide

5-7
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Unified CCE Enterprise Skill Group Reports
entskg29: Enterprise Skill
Group Logout real-time
Report, page 5-29
Unified CCE,
Unified ICM
real-time table A summary of all the agents
that are configured for the
selected enterprise skill
group(s), but currently not
logged in.
This report displays the same
data as the perskg29 report,
except that this report is first
organized by enterprise skill
group.
Note If an agent is a member
of an enterprise skill
group, then the agent
will be considered
logged into each
peripheral skill group.
Therefore, one agent
logged into one
enterprise skill group
composed of five
peripheral skill groups
will show up as 5
agents.
entskg30: IPCC Enterprise
Skill Group Status real-time
Report, page 5-30
Unified CCE only real-time table Real-time status data for
enterprise skill groups.
This report displays the same
data as the perskg30 report,
except that this report is first
organized by enterprise skill
group.
Note If a call is queued to an
Enterprise skill group,
then the call will be
queued at each
peripheral skill group
that belongs to the
enterprise skill group.
Therefore one call
queued to an
Enterprise skill group
composed of five
peripheral skill groups
will show up as 5 calls.