User Guide

5-4
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 5 Skill Group Report Templates
Base Only Skill Group Reports
perskg11: Outbound
Option (Blended Agent)
Statistics By Skill Group
Report, page 5-89
Unified CCE, Unified
ICM
real-time table Statistics showing skill group
Outbound Option status.
perskg12: Outbound
Option (Blended Agent)
Task Detail
Performance In Skill
Groups Half Hour
Report, page 5-115
Unified CCE, Unified
ICM
historical table Statistics showing the
percentage of time that
Outbound Option agents spent
in the signed on, handle, talk,
and hold states, gathered in
half-hour increments.
perskg27: Peripheral
Skill Group Historical
All Fields Report,
page 5-118
Unified CCE, Unified
ICM
historical table All fields in the
Skill_Group_Half_Hour table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
perskg28: Peripheral
Skill Group real-time All
Fields Report, page 5-92
Unified CCE, Unified
ICM
real-time table All fields in the
Skill_Group_Real_Time table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
perskg29: Peripheral
Skill Group Logout
real-time Report,
page 5-105
Unified CCE, Unified
ICM
real-time A table of all the agents that are
configured for the selected
skill group(s), but currently not
logged in.
Note An agent can appear
more than once, if the
agent is configured for
more than one skill
group.
perskg30: IPCC
Peripheral Skill Group
Status real-time Report,
page 5-106
Unified CCE only real-time table A table of the selected
peripheral skill group(s)
showing the current statistics
for each skill group
perskg31: IPCC
Peripheral Skill Group
Task Summary Half
Hour Report, page 5-133
Unified CCE only historical table A table of the selected
Peripheral Skill Group(s)
showing each skill groups' call
statistics, gathered in half-hour
increments.
perskg32: IPCC
Peripheral Skill Group
Task Summary Daily
Report, page 5-137
Unified CCE only historical table A table of the selected
Peripheral Skill Group(s)
showing daily totals for
incoming and outgoing call
counts and call treatments.