User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Team Reports
DB DateTime
The date and time that data was last written to the Historical Database Server (HDS) from the
logger database. This is different from the time that the data was created. This is useful if you are
extracting data from the historical database and you want to see when it was last updated.
Derived from: Agent_Skill_Group_Half_Hour.DbDatetime
Net Cons Out
The number of network consultative calls completed by agents who have at least one call on hold.
Derived from: Agent_Skill_Group_Half_hour.NetConsultativeCallsToHalf
Net Cons Out Time
The number of seconds spent on network consultative calls by agents who have at least one call on
hold.
Derived from: Agent_Skill_Group_Half_hour.NetConsultativeCallsTimeToHalf
Net Conf Out
The number of conference calls initiated by agents.
Derived from: Agent_Skill_Group_Half_hour.NetConferencedOutCallsToHalf
Net Conf Out Time
The number of seconds spent on conference calls.
Derived from: Agent_Skill_Group_Half_hour.NetConferencedOutCallsTimeToHalf
Net Trans Out
The number of calls transferred out by agents in the half hour interval.
Derived from: Agent_Skill_Group_Half_hour.NetTransferredOutCallsToHalf
agteam33: Agent Team Incoming/Outgoing Task Durations With Agent Detail Half Hour
See Agteam33, page 10-22 for an illustration of this report.
Overview:
Subject Table of task durations for incoming and outgoing tasks handled by
agents in a team by half hour.
Note In the following descriptions, agent-dialed outbound calls or
tasks are different from Outbound Option calls that are
program-dialed outbound calls.
Purpose This report provides information on inbound and outbound task counts,
average durations, and total duration for agents in selected teams.