User Guide

Contents
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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
caltyp35: VRU Calls Analysis Half Hour Report 2-70
caltyp36: VRU Calls Analysis Daily Report 2-73
caltyp37: Call Type Service Level Abandons Daily Report 2-77
How OverFlowOut is Incremented in Call Type Reports 2-77
CHAPTER 3 Peripheral and Peripheral Service Report Templates 3-1
About Peripheral Reports 3-1
periph01: Peripheral real-time Report 3-1
periph06: VRU Peripheral Capacity Report 3-4
About Peripheral Service Reports 3-5
Summary List of Peripheral Service Templates 3-6
Unified CCE Peripheral Service Reports 3-7
persvc20: Peripheral Service for IVR Queue Half Hour Report 3-7
persvc21: Peripheral Service IVR Queue Daily Report 3-10
persvc22: Peripheral Service IVR Self-Service Half Hour Report 3-13
persvc23: Peripheral Service IVR Self-Service Daily Report 3-16
persvc24: Peripheral Service Agent Half Hour Report 3-18
persvc25: Peripheral Service Agent Daily Report 3-21
persvc26: Peripheral Service Historical All Fields Report 3-24
persvc27: Peripheral Service real-time All Fields Report 3-31
CHAPTER 4 Agent Report Templates 4-1
Agent By Agent Reports 4-2
Summary List of Agent by Agent Reports 4-2
Agent real-time reports 4-4
agent20: Agent real-time Report 4-4
agent28: Agent real-time All Fields Report 4-7
Agent Historical Reports 4-12
agent03: Agent Media Logout Status Report 4-12
agent04: Agent Task Detail Activity Report 4-15
agent05: Agent Task Detail Performance Report 4-18
agent06: Agent State Trace Detail By Events Report 4-21
agent21: Agent Task Summary Half Hour Report 4-24
agent22: Agent Task Summary Daily Report 4-28
agent23: Agent Performance Summary Half Hour Report 4-32
agent24: Agent Performance Summary Daily Report 4-36
agent25: Agent Consolidated Half Hour Report 4-40
agent26: Agent Consolidated Daily Report 4-45
agent27: Agent Historical All Fields Report 4-49