User Guide

4-247
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Team Reports
Data:
Agent Team
The Enterprise Name of the agent team and its agent team ID.
Derived from: Agent_Team.EnterpriseName and Agent_Team.AgentTeamID
Media
The media routing domain into which the agent is logged. This is the media routing domain with
which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName
Supervisor
The agent teams' primary supervisor.
Derived from: Person.LastName + ', ' + Person.FirstName
Agent Name
The agent's last name and first name and skill target ID.
Derived from: Person.LastName + ', ' + Person.FirstName + Agent.SkillTargetID
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
Derived from: Agent_Skill_Group_Half_Hour.DateTime
Task Treatment: Tasks Ans
The number of tasks begun in the half hour interval. The count for CallsAnswered is updated in the
database at the time the task is begun.
Derived from: Agent_Skill_Group_Half_Hour.CallsAnsweredToHalf
Template type Historical table
Default sort order agent team, media routing domain, agent last name, agent first name, and
date and time
Drilldowns available No
Schema database tables Agent
Agent_Skill_Group_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group