User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Team Reports
agteam24: Agent Team Performance Summary Daily Report
See Agteam24, page 10-18 for an illustration of this report.
Overview:
Subject A table summary of agent performance data for all the agents within the
s
elected agent team(s), gathered in day increments.
Note: T
his report contains the same data as the Agteam23 report except
that here the data is gathered by day rather than by half-hour.
Fields applicable to a
voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Purpose To show agent team daily performance for the selected time period.
Applicable environment Unified CCE, Unified Unified ICM
Template type Historical table
Default sort order By agent team, media routing domain, agent last name, agent first name,
an
d date and time
Drilldowns available No
Schema database tables Agent
Agent_Skill_Group_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group
Data:
Agent Team
The Enterprise Name of the agent
team and the agent team ID.
Derived from: Agent_Team.EnterpriseName +
Agent_Team.AgentTeamID
Supervisor
The agent team's primary supervisor.
Derived from: Person.LastName + ' ' + Person.FirstName