User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Real-Time Reports
Delay Total Aban Time 30
The total time spent by all abandoned tasks that ended in this call type in the current half hour
interval. A task can span multiple call types; this includes the total time spent in all call types.
Derived from: Call_Type_Real_Time.CallDelayAbandTimeHalf
Delay Total A b a n Time Toda y
The total time spent by all abandoned tasks that ended in this call type since midnight. A task can
span multiple call types; this includes the total time spent in all call types.
Derived from: Call_Type_Real_Time.CallDelayAbandTimeToday
Delay Agent Ring Time 5
The total time spent by all tasks that abandoned at the agent desktop while ringing for this call type
during the rolling five-minute interval in HH:MM:SS (hours, minutes, seconds) format
Derived from: Call_Type_Real_Time.DelayAgentAbandTimeTo5
Delay Agent Ring Time 30
The total time spent by all tasks that abandoned at the agent desktop while ringing for this call type
in the current half hour interval in HH:MM:SS (hours, minutes, seconds) format
Derived from: Call_Type_Real_Time.DelayAgentAbandTimeHalf
Delay Agent Ring Time Today
The total time spent by all tasks that abandoned at the agent desktop while ringing for this call type
since midnight in HH:MM:SS (hours, minutes, seconds) format
Derived from: Call_Type_Real_Time.DelayAgentAbandTimeToday
Delay Q Aban Time 5
The total time spent by all tasks that abandoned in queue for this call type during the rolling
five-minute interval in HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Real_Time.DelayQAbandTimeTo5
Delay Q Aban Time 30
The total time spent by all tasks that abandoned in queue for this call type during the current half
hour interval in HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Real_Time.DelayQAbandTimeToHalf
Delay Q Aban Time Today
The total time spent by all tasks that abandoned in queue for this call type since midnight in
HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Real_Time.DelayQAbandTimeToday