User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Team Reports
Agent Summary
The total agent data for the agent during the
specified interval.
Media Summary
The total agent data in the media routing domain into which the agent was logged for the given
int
erval.
agteam05: Agent Task Detail Performance Report By Team
See Agteam05, page 10-16 for an illustration of this report.
Overview:
Subject A table of selected agent teams showi
ng task detail data on abandoned,
held, assistance, and conference tasks, organized in half-hour increments.
Fields applicable to a
voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Purpose To show agent team half-hour performance for the selected time period.
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Default sort order By agent team, agent last name, agent first name, and media routing
domain
Drilldowns available No
Schema database tables Agent
Agent_Half_Hour
Agent_Skill_Group_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group
Data:
Agent Team
The name of the agent team.
Derived from: Agent_T
eam.EnterpriseName
Supervisor
The agent teams' primary supervisor.
Derived from: Person.LastName + ', ' + Person.FirstName