User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Team Reports
agteam03: Agent Logout Status By Team Report
See Agteam03, page 10-15 for an illustration of this report.
Overview:
Subject A table of agents by selected team showing the Logon duration, and the
lo
gout date and time for each agent.
Purpose To show ONL
Y agents who have logged out from the selected team(s)
during the selected interval.
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Default sort order By agent team, agent last n
ame, agent first name, media routing domain,
and logon date and time
Drilldowns available No
Schema database tables Agent
Agent_Team
Agent_Team_Member
Agent_Logout
Person
Media_Routing_Domain
Data:
Agent Team
The name of the agent team.
Derived from: Agent_T
eam.EnterpriseName
Supervisor
The agent teams' primary supervisor.
Derived from: Person.LastName + ', ' + Person.FirstName
Agent Name
The agent's last name and first name.
Derived from: Person.LastName + ', ' + Person.FirstName
Agent Enterprise Name
The last name and first initial of the agent and the so
ftware's name of the peripheral with which the
agent is associated. One agent can be logged into more than one peripheral if they are working in
more than one media routing domain.
Derived from: Agent.Enterprisename