User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Team Reports
Agent by Team Historical Reports
• agteam03: Agent Logout Status By Team Report, page 4-213
• agteam04: Agent Task Detail Activity Report, page 4-215
• agteam05: Agent Task Detail Performance Report By Team, page 4-218
• agteam21: Agent Team Task Summary Half Hour Report, page 4-221
• agteam22: Agent Team Task Summary Daily Report, page 4-226
• agteam23: Agent Team Performance Summary Half Hour Report, page 4-230
• agteam24: Agent Team Performance Summary Daily Report, page 4-234
• agteam25: Agent Team Consolidated Half Hour Report, page 4-238
• agteam26: Agent Team Consolidated Daily Report, page 4-242
• agteam27: Agent Team Historical All Fields Report, page 4-246
• agteam33: Agent Team Incoming/Outgoing Task Durations With Agent Detail Half Hour,
page 4-259
• agteam34: Agent Team Incoming/Outgoing Task Durations With Agent Detail Daily, page 4-263
• agteam35: Agent Team Incoming/Outgoing Task Durations Half Hour, page 4-267
• agteam36: Agent Team Incoming/Outgoing Task Durations Daily, page 4-271
Note When you generate the agteam23 report with the specified date and time, the value of the “Busy other”
field exceeds 30 minutes. You see this status when the agent is a part of multiple skill groups. This is
also applicable when the agteam26 and agteam27 reports are generated.