User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Team Reports
agteam32: Agent Team State Counts real-time Report
See Agteam32, page 10-21 for an illustration of this report.
Overview:
Subject A table summary of the number of agents in va
rious agent states.
Fields applicable to a
voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Purpose Provides real-time agent team
information on number of agents assigned
to a team, number of agents logged on, number of agents in different
s
tates, and number of agents available to receive incoming tasks.
Applicable environment Unified CCE, Unified ICM
Template type Real-time table
Default sort order Agent Team
Drilldowns available No
Schema database tables Person
Agent
Media_Routing_Domain
Agent_Real_Time
Agent_Team_Member
Agent_Team
Data:
Media
The media routing domain into which the agent is logged. This is the media routing domain with
which the agent's
Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_T
eam.EnterpriseName
Supervisor
The team's primary supervisor.
Derived from: Person.LastName + ' ' + Person.FirstName
Total Agents On Team
The count of agents configured for the individual team.
Derived from: Agent_Team_Member