User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Team Reports
agteam28: Agent Team real-time All Fields Report
Overview:
Subject A table of all the selected agent teams listing a
ll the available agent
real-time report data.
Fields applicable to a voice domain only are prefixed with an asterisk
(*). Such fields are not applicable fo
r e-mail or web media.
Note In the following descriptions, agent-dialed outbound calls or
tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as
Outbound Option contain automated call data. In all other
cases, outbound calls are agent-dialed ones.
Purpose To show all the available agent-team real-time data in the
Agent_Real_Time database table so that you can select which data you
want for a customized agent-team real-time report.
Note This report is designed to be saved and exported or copied to
another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If
that is not acceptable, you can also use a third-party tool to
customize your report.
Applicable environment Unified CCE, Unified ICM
Template type Real-time table
Default sort order By Team, Last Name, First Name, Agent Skill Target ID
Drilldowns available No
Schema database tables Agent 
Person
Media_Routing_Domain
Agent_Real_Time
Agent_Team_Member
Agent_Team, Skill_Group
Data:
Agent Team
The Enterprise Name of the agent team and the
Agent Team Skill ID.
Derived from: Agent_Team.EnterpriseName +
Agent_Team.AgentTeamID