User Guide

4-195
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Team Reports
Agent by Team Real-Time Reports
• agteam02: Agent Skill Group Status Report, page 4-196
• agteam20: Agent Team real-time Report, page 4-198
• agteam28: Agent Team real-time All Fields Report, page 4-202
• agteam29: Agent SkillGroup Assignments Real-Time, page 4-207
• agteam32: Agent Team State Counts real-time Report, page 4-209
agteam24: Agent
Team Performance
Summary Daily
Report, page 4-234
Unified CCE, Unified
ICM
historical table
Agent state summary for each agent
within the selected team(s), orga
-
nized by the selected day(s).
agteam25: Agent
Team Consolidated
Half Hour Report,
page 4-238
Unified CCE, Unified
ICM
historical table Agent half-hour activity and
performance for all the agents in the
selected team(s) during the selected
half-hour interval(s).
agteam26: Agent
Team Consolidated
Daily Report,
page 4-242
Unified CCE, Unified
ICM
historical table Agent daily activity and
performance for all the agents in the
selected team(s) during the selected
day interval(s).
agteam27: Agent
Team Historical All
Fields Report,
page 4-246
Unified CCE, Unified
ICM
historical table All the report data available from he
Agent_Skill_Group_ Half_ Hour
table, organized by agent team and
then by agent within the team.
This report is for online viewing or
for exporting to Excel. It is not
formatted for printing.
agteam28: Agent
Team real-time All
Fields Report,
page 4-202
Unified CCE, Unified
ICM
real-time table
All the report data available from
the Agent_Real_Time table, orga
-
nized by agent team and then by
agent within the team.
This report is for online viewing or
for exporting to Excel. It is not for
-
matted for printing.
agteam29: Agent
SkillGroup
Assignments
Real-Time,
page 4-207
Unified CCE, Unified
ICM
real-time table
Table showing the skill groups
assigned to the agents on a given
team.
agteam32: Agent
Team State Counts
real-time Report,
page 4-209
Unified CCE, Unified
ICM
real-time table
A table summary of the number of
agents in various real-time states.