User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Real-Time Reports
Note Applies to Unified CCE only, with one exception: this field is also valid for both Unified CCE
and Unified ICM targets that use translation routes.
Rou ter Tas ks Aban Total Today
The total number of queued tasks, non-queued tasks (tasks that are at a VRU prompt), and tasks
that abandoned at the agent desktop since midnight.
Note Applies to Unified CCE only, with one exception: this field is also valid for both Unified CCE
and Unified ICM targets that use translation routes.
Derived from: Call_Type_Real_Time.TotalCallsAbandToday
Router Tasks Aban Ring 30
The total number of tasks that abandoned at the agent desktop while ringing in the half-hour
interval.
Derived from: Call_Type_Real_Time.RouterCallsAbandToAgentHalf.
Note Applies to Unified CCE only, with one exception: this field is also valid for both Unified CCE
and Unified ICM targets that use translation routes.
Router Tasks Aban Ring 5
The total number of tasks that abandoned at the agent desktop while ringing during the rolling five
minute interval.
Derived from: Call_Type_Real_Time.RouterCallsAbandToAgentTo5
Note Applies to Unified CCE only, with one exception: this field is also valid for both Unified CCE
and Unified ICM targets that use translation routes.
Router Tasks Aban Ring Today
The total number of tasks that abandoned at the agent desktop while ringing since midnight.
Derived from: Call_Type_Real_Time.RouterCallsAbandToAgentToday
Note Applies to Unified CCE only, with one exception: this field is also valid for both Unified CCE
and Unified ICM targets that use translation routes.
Router Tasks Aban Q 30
The number of tasks that abandoned in queue during the current half-hour interval.
Derived from: Call_Type_Real_Time.RouterCallsAbandQHalf