User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Real-Time Reports
Network Routed Today
The number of tasks of this type for which the IXC used default routing since midnight.
Derived from: Call_Type_Real_Time.NetworkDefaultRoutedToday
Network Routed 30
The number of tasks of this type for which the IXC used default routing during the current
half-hour interval.
Derived from: Call_Type_Real_Time.NetworkDefaultRoutedToHalf
Return Busy Today
The number of tasks of this type that the software routed to the Busy target since midnight.
Derived from: Call_Type_Real_Time.ReturnBusyToday
Return Busy 30
The number of tasks of this type that the software routed to the Busy target during the half-hour
interval.
Derived from: Call_Type_Real_Time.ReturnBusyToHalf
Return Ring Today
The number of tasks of this type that the software routed to the Ring target since midnight.
Derived from: Call_Type_Real_Time.ReturnRingToday
Return Ring 30
The number of tasks of this type that the software routed to the Ring target during the half-hour
interval.
Derived from: Call_Type_Real_Time.ReturnRingToHalf
Router Tasks Aban Total 30
The total number of queued tasks, non-queued tasks (tasks that are at a VRU prompt), and tasks
that abandoned at the agent desktop in the current half-hour interval.
Derived from: Call_Type_Real_Time.TotalCallsAbandHalf
Note Applies to Unified CCE only, with one exception: this field is also valid for both Unified CCE
and Unified ICM targets that use translation routes.
Router Tasks Aban Total 5
The total number of queued tasks, non-queued tasks (tasks that are at a VRU prompt), and tasks
that abandoned at the agent desktop during the rolling five-minute interval.
Derived from: Call_Type_Real_Time.TotalCallsAbandTo5