User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Real-Time Reports
Tasks Routed Today
The number of tasks of this type that have been routed since midnight.
Derived from: Call_Type_Real_Time.CallsRoutedToday
Tasks Routed 30
The number of tasks of this type that have been routed during the current half-hour interval.
Derived from: Call_Type_Real_Time.CallsRoutedToHalf
Agent Error Count Today
The number of tasks that encountered an error en route to the agent or at the agent desktop since
midnight.
Derived from: Call_Type_Real_Time.AgentErrorCountToday
Agent Error Count 30
The number of tasks that encountered an error en route to the agent or at the agent desktop during
the current half-hour interval.
Derived from: Call_Type_Real_Time.AgentErrorCountHalf
Error Count Today
The number of errors for tasks of this type since midnight.
Derived from: Call_Type_Real_Time.ErrorCountToday
Error Count 30
The number of errors for tasks of this type during the current half-hour interval.
Derived from: Call_Type_Real_Time.ErrorCountToHalf
ICR Default Routed Today
The number of tasks of this type for which the software used default routing since midnight.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedToday
ICR Default Routed 30
The number of tasks of this type for which Unified ICM used default routing during the current
half-hour interval.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedToHalf
Master Script ID
The master script currently scheduled for the call type.
Derived from: Call_Type_Real_Time.MasterScriptID