User Guide

i
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
CONTENTS
About this Guide i
Objective i
A Note about Product Naming i
Audience i
Organization i
Related Documentation ii
CHAPTER 1 About Contact Center Reports 1-1
Seven Categories of Report Templates 1-1
The WebView Template Selection Window 1-2
Custom (InfoMaker Generated) Reports 1-2
CHAPTER 2 CallType Reports 2-1
Summary List of Call Type Reports 2-1
Unified CCE Call Type Real-Time Reports 2-3
caltyp04: Call Type Service Levels real-time Report 2-4
caltyp20: Call Type real-time Report 2-5
caltyp24: Call Type real-time All Fields Report 2-7
caltyp25: Call Type Queue Status real-time Report (Unified CCE and Network
Queue) 2-23
caltyp26: Call Type Tasks Offered Over Half Hour 2-24
caltyp27: Call Type Queue Delay Status real-time 2-25
caltyp28: Call Type Task Status Now real-time Report (Unified CCE and Network
VRU) 2-27
Unified CCE Call Type Historical Reports 2-28
caltyp05: Analysis of Calls Half Hour Report 2-28
caltyp21: Call Type Half Hour Report 2-30
caltyp22: Call Type Daily Report 2-35
caltyp23: Call Type Historical All Fields Report 2-41
caltyp31: Call Type Abandon/Answer Distribution by Half Hour Report 2-53
caltyp32: Call Type Abandon/Answer Distribution Report 2-57
caltyp33: Call Type Abandon/Answer Cumulative Distribution by Half Hour
Report 2-62
caltyp34: Call Type Abandon/Answer Cumulative Distribution Report 2-66