User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Skill Group Reports
Redirect No Answer
The number of tasks during the selected time period tha
t were redirected (sent to another location)
on failure to answer or to respond. The value is incremented at the time the call is diverted to
another device.
Derived from: Agent_Skill_Group_Half_Hour.RedirectNoAnsCallsToHalf
Skill Group Summary
A summary of each field for all agents in each skill group.
Media Summary
A summary of each field for all the agents in each media routing domain.
Agent Summary
A summary of each field for each agent.
Report Summary
A summary of each field for all agents in the report.
agtskg10: Outbound Option (Blended Option) Predictive and Progressive Tasks Detail
Performance Report
Overview:
Subject A table of all agents in the selected ski
ll groups showing each agent's call
detail data performance on predictive calls, gathered in half-hour
increments.
Purpose To show Outbound Option predictive and progressive call performance
f
or the selected time period.
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Historical table
Default sort order By skill group, agent enterprise name, last name, first name
Drilldowns available No
Schema database table Agent
Agent_Skill_Group_Half_Hour
Person
Skill_Group