User Guide

2-7
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Real-Time Reports
Flow Out5
The number of tasks that executed a requalify or call type node and flowed to another call type
during the rolling five minute interval.
See How OverFlowOut is Incremented in Call Type Reports, page 2-78.
Derived from: Call_Type_Real_Time.OverflowOutTo5
Calls Error
The number of errors for tasks of this type in the current half-hour interval.
Derived from: Call_Type_Real_Time.ErrorCountToHalf
Calls Other
The number of tasks of this type that the software routed to the Return nodes and tasks that RONA
(were Redirected On No Answer) and tasks that were routed to non-agent targets such as a label
during the half-hour interval.
Derived from: (Call_Type_Real_Time.ReturnBusytoHalf +
Call_Type_Real_Time.ReturnRingtoHalf +

Call_Type_Real_Time.ReturnReleaseHalf + 
Call_Type_Real_Time.CallsRONAHalf +
Call_Type_Real_Time.CallsRoutedNonAgentHalf)
Avg Aban Time
The average time of abandoned calls for this call type during the rolling five minute interval,
measured in HH:MM:SS (hours,minutes,seconds) format.
Derived from: Call_Type_Real_Time.CallDelayAbandTimeTo5 /
Call_Type_Real_Time.TotalCallsAbandTo5
Report Summary
The total for each field for all call types.
caltyp24: Call Type real-time All Fields Report
Overview:
Subject A table of all the selected call types listing all the available call type
real-time report data.
Purpose To show all the available call-type real-time data in the
Call_Type_Real_Time database table so that you can select which data
you want for a customized call-type real-time report.
Note This report is designed to be saved and exported or copied to
another format. For example, you can export the report to an Excel
spreadsheet and modify the report to suit your needs. If that is not
acceptable, you can also use a third-party tool to customize your
report.