User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Skill Group Reports
Log On DateTime
The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year) and
HH:MM:SS (hours, minutes, seconds) format.
Derived from: Agent_Skill_Group_Logout.LogoutDateTime -
Agent_Skill_Group_Logout.LoginDuration
Log On Duration
The time measured in HH:MM:SS (hours, minutes, seconds) format that the agent spent logged on.
Derived from: Agent_Skill_Group_Logout.LoginDuration
Log Out DateTime
The Central Controller's date and time that the agent logged out.
Derived from: Agent_Skill_Group_Logout.LogoutDateTime
Reason Code
A code received from the peripheral that indicates the reason for the agent's last state change. If not
defined, this displays 0.
Note • The agent's CTIOS desk settings and CTIOS registry settings need to be configured to display the
reason code. You can do this in the Configuration Manager's Agent Desk Settings List tool.
• You must enable reason code reporting by selecting the "agent event detail" check box in the
Configuration Manager's PG Explorer. For more information,
see About Agent Log Out Reason
Codes.
Derived from: Agent_Skill_Group_Logout.ReasonCode
Media Summary
The total log-on duration of all agents in the media routing domain.
Report Summary
The total log-on duration of all agents in the report.