User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Skill Group Reports
agtskg03: Agent Skill Group Logout Status Report
Overview:
Subject A table of all the agents in the selected skill groups showing logout data
for each agent, gathered in half-hour increments
Purpose To show ONL
Y agents who have logged out from the selected skill
group(s) during the selected interval.
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Default sort order By agent last name, first name, media, ag
ent_enterprisename, skill group,
and logon date
Drilldowns available No
Schema database tables Agent
Agent_Skill_Group_Logout
Media_Routing_Domain
Person
Skill_Group
Data:
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + ’ , ’ + Person.FirstName
Media
The media routing domain from which the agent is logged off.
Derived from: Media_Routing_Domain.EnterpriseName
Agent Enterprise Name
The enterprise name of the agent.
Derived from: Agent.Enterprisename
Skill Group
The name of the skill group to which this agent is associated.
Derived from: Skill_Group.EnterpriseName and Agent
_Skill_Group_Half_Hour.SkillTargetId