User Guide

4-129
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Skill Group Reports
Agent by Skill Group Real-Time Reports
• agtskg06: Outbound Option (Blended Agent) Status Report, page 4-129
• agtskg28: Agent Skill Group real-time All Fields Report, page 4-131
• agtskg30: IPCC Agent Skill Group real-time Report, page 4-136
agtskg06: Outbound Option (Blended Agent) Status Report
agtskg27: Agent Skill
Group Historical All Fields
Report, page 4-180
Unified CCE,
Unified ICM
historical table
All the report data available from
the
Agent_Skill_Group_Half_Hour
table, organized by skill groups
and then by agents within the skill
group.
This report is for online viewing
or for exporting to Excel. It is not
formatted for printing.
agtskg28: Agent Skill
Group real-time All Fields
Report, page 4-131
Unified CCE,
Unified ICM
real-time table
All the report data available from
the Agent_Real_Time table, orga
-
nized by skill groups and then by
agents within the skill group.
This report is for online viewing
or for exporting to Excel. It is not
formatted for printing.
agtskg30: IPCC Agent
Skill Group real-time
Report, page 4-136
Unified CCE only real-time table The current agent states of each
agent within the selected skill
group(s).
Overview:
Subject A table of all the agents in the selected skill group(s) showing agent
activity related to Outbound Option calls.
Purpose To show Outbound Option call status for the selected time period
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Real-time table
Default sort order By skill group