User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Skill Group Reports
agtskg10: Outbound
Option (Blended Option)
Predictive and Progressive
Tasks Detail Performance
Report, page 4-151
Outbound Option
(Unified CCE,
Unified ICM)
historical table Each agent's task detail data
performance on predictive tasks,
gathered in half-hour increments
agtskg11: Outbound
Option (Blended Agent)
Preview Task Detail
Performance Report,
page 4-153
Outbound Option
(Unified CCE,
Unified ICM)
historical table Each agent's performance task
data for preview calls, gathered in
half-hour increments.
agtskg12: Outbound
Option (Blended Agent)
Reservation Task Detail
Performance Report,
page 4-155
Outbound Option
(Unified CCE,
Unified ICM)
historical table Each agent's performance data for
reservation calls, gathered in
half-hour increments
agtskg21: Agent Skill
Group Task Summary Half
Hour Report, page 4-157
Unified CCE,
Unified ICM
historical table Agent task summary for each
agent within the selected skill
group(s), organized by the
selected half hour(s).
agtskg22: Agent Skill
Group Task Summary
Daily Report, page 4-161
Unified CCE,
Unified ICM
historical table Agent task summary for each
agent within the selected skill
group(s), organized by the
selected day(s).
agtskg23: Agent Skill
Group Performance
Summary Half Hour
Report, page 4-164
Unified CCE,
Unified ICM
historical table Agent state summary for each
agent within the selected skill
group(s), organized by the
selected half hour(s).
agtskg24: Agent Skill
Group Performance
Summary Daily Report,
page 4-168
Unified CCE,
Unified ICM
historical table Agent state summary for each
agent within the selected skill
group(s), organized by the
selected day(s).
agtskg25: Agent Skill
Group Consolidated Half
Hour Report, page 4-172
Unified CCE,
Unified ICM
historical table Agent daily task statistic totals and
time allocations, gathered in
half-hour increments.
agtskg26: Agent Skill
Group Consolidated Daily
Report, page 4-176
Unified CCE,
Unified ICM
historical table Agent daily task statistic totals and
time allocations, gathered in day
increments.