User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent by Peripheral Reports
agtper27: Agent Peripheral Historical All Fields Report
Overview:
Subject A table of all the agents in the selected
peripherals listing all the available
agent historical report data for the selected interval.
Fields applicable to a
voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Note In the following descriptions, agent-dialed outbound calls or tasks
are different from Outbound Option calls that are program-dialed
outbound calls. Only fields specified as Outbound Option contain
automated call data. In all other cases, outbound calls are
agent-dialed ones.
Purpose To show all the available agent-peripheral historical report data in the
Agent_Skill_Group_Half_Hour database table so that you can select
which data you want for a customized agent-peripheral historical report.
Note This report is designed to be saved and exported or copied to
another format. For example, you can export the report to an Excel
spreadsheet and modify the report to suit your needs. If that is not
acceptable, you can also use a third-party tool to customize your
report.
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Sort order By peripheral, then by agent's last name, fir
st name, and date and time
Drilldowns available No
Schema database tables Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Skill_Group
Data:
Peripheral
The enterprise name of the peripheral and
its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID