User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent by Peripheral Reports
Report Summary
The total of summary lines for all agents in the report.
agtper25: Agent Peripheral Consolidated Half Hour Report Template
See Agtper25, page 10-11 for an illustration of this report.
Overview:
Subject A table of all agents on the selected peri
pheral(s) showing each agent's
tasks and performance, gathered in half-hour increments.
Note Completed tasks are all the tasks that completed during the time
shown (that is, on the row in the report). This includes any tasks
which began before the time frame shown. However, this does
not include tasks where the caller abandoned in the local ACD
queue.
Fields applicable to a voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Purpose To show agent half-hour activity and performance for all the agents
connected to the
selected peripheral(s) during the selected time period.
Applicable environment Unified ICM, Unified CCE
Template type Historical table
Sort order By peripheral, then by media routing domain, agent's last name, first
n
ame, and date and time
Drilldowns available No
Schema database tables Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group
Data:
Peripheral
The enterprise name of the peripheral and
its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID