User Guide

2-3
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Real-Time Reports
Unified CCE Call Type Real-Time Reports
• caltyp04: Call Type Service Levels real-time Report, page 2-4
• caltyp20: Call Type real-time Report, page 2-5
• caltyp24: Call Type real-time All Fields Report, page 2-7
• caltyp25: Call Type Queue Status real-time Report (Unified CCE and Network Queue), page 2-23
• caltyp26: Call Type Tasks Offered Over Half Hour, page 2-25
• caltyp27: Call Type Queue Delay Status real-time, page 2-25
• caltyp28: Call Type Task Status Now real-time Report (Unified CCE and Network VRU), page 2-27
caltyp32: Call Type
Abandon/Answer
Distribution Report,
page 2-58
Unified CCE only historical table The number of answered and
abandoned calls across daily
intervals for each call type.
The intervals are measured in
minutes and seconds. This
report shows the numbers for
each interval separately.
caltyp33: Call Type
Abandon/Answer
Cumulative Distribution
by Half Hour Report,
page 2-63
Unified CCE only historical table The running (accumulative)
totals of answered and
abandoned calls for selected
call types across half-hour
intervals. The intervals are
measured in minutes and
seconds.
caltyp34: Call Type
Abandon/Answer
Cumulative Distribution
Report, page 2-67
Unified CCE only historical table The running (accumulative)
totals of answered and
abandoned calls for selected
call types across daily
intervals. The intervals are
measured in minutes and
seconds.
caltyp35: VRU Calls
Analysis Half Hour
Report, page 2-71
Unified CCE, Unified
ICM
historical table The total behavior of calls to
VRU applications in half-hour
intervals for the selected time
period.
caltyp36: VRU Calls
Analysis Daily Report,
page 2-74
Unified CCE, Unified
ICM
historical table The total behavior of calls to
VRU applications in daily
intervals for the selected time
period.
caltyp37: Call Type
Service Level Abandons
Daily Report, page 2-78
Unified CCE only historical graph The number of tasks
abandoned within Service
Level for Call Types per day.