User Guide

2-2
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Summary List of Call Type Reports
caltyp20: Call Type
real-time Report,
page 2-5
Unified CCE, Unified
ICM
real-time table Current status of call types.
caltyp21: Call Type Half
Hour Report, page 2-30
Unified CCE, Unified
ICM
historical table Call type status, gathered in
half-hour increments.
caltyp22: Call Type Daily
Report, page 2-35
Unified CCE, Unified
ICM
historical table Call type status, gathered in
daily increments.
caltyp23: Call Type
Historical All Fields
Report, page 2-41
Unified CCE, Unified
ICM
historical table All the available call-type
historical report data in the
Call_Type_Half_Hour
database table
caltyp24: Call Type
real-time All Fields
Report, page 2-7
Unified CCE, Unified
ICM
real-time table All the available call-type
current report data in the
Call_Type_Real_Time
database table
caltyp25: Call Type
Queue Status real-time
Report (Unified CCE and
Network Queue),
page 2-23
Unified CCE, Unified
ICM
real-time graph The number of tasks in queue
within the service level and the
number of tasks in queue
outside service level.
caltyp26: Call Type Tasks
Offered Over Half Hour,
page 2-25
Unified CCE, Unified
ICM
real-time graph The number of tasks offered to
CallTypes since the end of the
last half hour interval.
caltyp27: Call Type
Queue Delay Status
real-time, page 2-25
Unified CCE, Unified
ICM
real-time graph The average delay in queue,
longest call in queue, and ASA
over last 5 minutes.
caltyp28: Call Type Task
Status Now real-time
Report (Unified CCE and
Network VRU),
page 2-27
Unified CCE, Unified
ICM
real-time graph The number of tasks in queue,
tasks at VRU, and tasks with
agents.
caltyp31: Call Type
Abandon/Answer
Distribution by Half Hour
Report, page 2-53
Unified CCE only historical table The number of answered and
abandoned calls across
half-hour intervals for each
call type. The intervals are
measured in minutes and
seconds. This report shows the
numbers for each interval
separately.