User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent by Peripheral Reports
agtper22: Agent Peripheral Task Summary Daily Report
See Agtper22, page 10-10 for an illustration of this report.
Overview:
Subject A table of all agents on the selected peripheral(s) showing each agent's task
activity, gathered in day increments.
Fields applicable to a voic
e domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Note This report displays the same data as the Agtper21 report, except
the data here is broken down by day instead of by half hour.
Purpose To show the daily activity of all the agents connected to the selected
peri
pheral(s) for the selected time period.
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Sort order By peripheral, then by media routing domain, agent's last name, first name,
and d
ate and time
Drilldowns available No
Schema database tables Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group
Data:
Peripheral
The enterprise name and ID number of the pe
ripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name
The last and first name of the agent and the agent's ID
(in parentheses) in the skill group in which
agent resides.
Derived from: Person.LastName + ’ , ’ + Person.FirstName + Agent.SkillTargetID