User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent by Peripheral Reports
*Barge In
(Unified CCE only) The number of tasks barged in on by the supervisor in the half hour interval.
Derived from: Agent_Skill_Group_Half_Hour.BargeInCallsToHalf
*Intercept
(Unified CCE only) The number of tasks intercepted by the supervisor in the half hour interval.
Derived from: Agent_Skill_Group_Half_Hour.InterceptCallsToHalf
Media Summary
The totals of agent data for all skill groups in a media in which the agent was logged in the half
hour interval.
Agent Summary
The totals of agent data for an agent in the half hour interval.
Peripheral Summary
The totals of agent data for all agents in all media on the peripheral in the half hour interval.
Report Summary
The totals of agent data for all agents in the report.