User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent by Peripheral Reports
Report Summary
The totals of agent data for all agents in the report.
agtper05: Agent Peripheral Task Detail Performance Report
Overview:
Subject A table of all agents on the selected p
eripheral(s) showing the number of
tasks done by each agent during the given interval, the average length of a
task, and the percent of logged on time spent on a particular type of task,
gathered in half-hour increments.
Fields applicable to a voic
e domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Purpose To show agent half-hour performance for all
the agents connected to the
selected peripheral(s) during the selected time period.
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Default sort order By media routing domain, peripheral, agent
enterprise name, last name,
first name
Drilldowns available No
Schema database tables Agent
Agent_Half_Hour
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group
Data:
Peripheral
The enterprise name and ID number of the pe
ripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name
The last and first name of the agent and the agent's ID
(in parentheses) in the skill group in which
agent resides.
Derived from: Person.LastName + ’ , ’ + Person.FirstName +
Agen
t_Skill_Group_Half_Hour.SkillTargetID