User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)

Chapter 1 About Contact Center Reports

The WebView Template Selection Window

In the WebView template selection window, you can select to have only Unified CCE templates

displayed, only Unified ICM templates displayed, or both.

Note When you create a new WebView report, you can select up to 1000 items from the list.

Custom (InfoMaker Generated) Reports

The template selection boxes can also be used for Custom (InfoMaker generated) reports. If an

InfoMaker generated report name is prefixed with:

• “ipcc_", then that report will be listed with Unified CCE templates.

• "both_", then the report will be listed under both Unified CCE templates and Unified ICM templates.

• “olds_", or has none of the preceding prefixes, then it will be listed under Unified ICM templates.