User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent by Peripheral Reports
agtper20: Agent Peripheral real-time Report
Overview:
Subject A table of all agents on the selected peripheral(s) showing each agent's
current skill group, state, and call direction.
Fields applicable to a
voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or web media.
Purpose To show the current agent status for all the a
gents connected to the
selected peripheral(s).
Applicable environment Unified CCE, Unified ICM
Template type Real-time table
Sort order By peripheral, agent's last name, first name, media routing domain, and
log
on date and time.
Drilldowns available No
Schema database tables Agent
Agent_Real_Time
Media_Routing_Domain
Peripheral
Person
Skill_Group
Data:
Peripheral
The enterprise name and ID number of the pe
ripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name
The last and first name of the agent
Derived from: Person.LastName + ’, ’ +
Person.FirstName
Media
The media routing domain into which the agent is logged for doing this type of task. This is the
med
ia routing domain associated with the Skill Group in which the agent is currently working.
Each media routing domain has its own skill groups. If an agent is logged into more than one media
ro
uting domain, then that agent also belongs to more than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName