User Guide

4-70
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent by Peripheral Reports
Agent by Peripheral Real-Time Reports
• agtper20: Agent Peripheral real-time Report, page 4-71
• agtper28: Agent Peripheral real-time All Fields Report, page 4-74
agtper27: Agent
Peripheral Historical All
Fields Report,
page 4-114
Unified CCE, Unified ICM historical table
All the report data
available from the
Agent_Skill_Group_
Half_Hour table for
all the agents on the
selected periph
-
eral(s). The software
generates
Agent_Half_Hour
records for each
agent.
This report is for
online viewing or for
exporting to Excel. It
is not formatted for
printing.
agtper28: Agent
Peripheral real-time
All Fields Report,
page 4-74
Unified CCE, Unified ICM real-time table
All the report data
available from the
Agent_Real_Time
table for all the agents
on the selected
peripheral(s). The
software generates
Agent_Real_Time
records for each
agent.
This report is for
online viewing or for
exporting to Excel. It
is not formatted for
printing.