User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent by Peripheral Reports
agtper21: Agent
Peripheral Task Summary
Half Hour Report,
page 4-88
Unified CCE, Unified ICM historical table Task summary for each
agent within the
selected peripheral(s),
organized by the
selected half hour(s).
agtper22: Agent
Peripheral Task Summary
Daily Report, page 4-93
Unified CCE, Unified ICM historical table Task summary for each
agent within the
selected peripheral(s),
organized by the
selected day(s).
agtper23: Agent
Peripheral Performance
Summary Half Hour
Report, page 4-97
Unified CCE, Unified ICM historical table Agent state summary
for each agent within
the selected
peripheral(s),
organized by the
selected half hour(s).
agtper24: Agent
Peripheral Performance
Summary Daily Report,
page 4-101
Unified CCE, Unified ICM historical table Agent state summary
for each agent within
the selected
peripheral(s),
organized by the
selected day(s).
agtper25: Agent
Peripheral Consolidated
Half Hour Report
Template, page 4-105
Unified CCE, Unified ICM historical table Agent half-hour
activity and
performance for all the
agents connected to
the selected
peripheral(s) during
the selected half-hour
interval(s).
agtper26: Agent
Peripheral Consolidated
Daily Report, page 4-109
Unified CCE, Unified ICM historical table Agent half-hour
activity and
performance for all the
agents connected to
the selected
peripheral(s) during
the selected day
interval(s).