User Guide

4-68
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent by Peripheral Reports
Report Summary
The total for all fields for all agents in the report. 
Note: The % Logon Duration and % Not Ready field summaries are averages.
Agent by Peripheral Reports
Reporting on this grouping of agents is useful to Contact Center Administrators who have responsibility
for a certain site within the enterprise. Each site is designated by one or more peripherals. For the report,
select from the displayed list of peripherals in your enterprise.
This section includes:
• Summary List of Agent by Peripheral Reports, page 4-68
• Agent by Peripheral Real-Time Reports, page 4-70
• Agent by Peripheral Historical Reports, page 4-79
Summary List of Agent by Peripheral Reports
The following table lists all the Unified ICM Agents by Peripheral report templates that WebView
provides. Each of these templates can be used in a Unified CCE environment, a few of them can be used
only in a Unified CCE environment, and most of them can be used in either a Unified CCE or a Unified
ICM environment. Click the template name for a detailed description.
Template Name Applicable Environment Type Description
agtper03: Agent
Peripheral Media Logout
Status Report, page 4-80
Unified CCE, Unified ICM historical table Logon duration and
logout date-time for
each agent, by
peripheral.
agtper04: Agent
Peripheral Task Detail
Activity Report,
page 4-82
Unified CCE, Unified ICM historical table Incoming, outgoing,
and internal tasks,
callback messages,
and wrap-up work.
agtper05: Agent
Peripheral Task Detail
Performance Report,
page 4-85
Unified CCE, Unified ICM historical table Agent task detail
performance for
abandoned, assistance,
held, and conference
tasks, by peripheral.
agtper20: Agent
Peripheral real-time
Report, page 4-71
Unified CCE, Unified ICM real-time table Current agent states
for each agent within
the selected
peripheral(s).