User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Agent Reports
Data:
Media
The media routing domain into which the agent is logged.
Derived from: Media_Routing_Domain.EnterpriseName
Agent
The agent's last and first name.
Derived from: Person.LastName + ', ' + Person.FirstName
Logon DateTime
The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year) and
HH:MM:SS (hours, minutes, seconds) format.
Derived from: (Agent_Logout.LogoutDateTime - Agent_Logout.LoginDuration)
Purpose To check agent availability in a logon session.
The agent state trace data is not turned on by default. Turning it on may have a
negative effect on your system.
1. Use the Configuration Manager to turn on this option.
2. Enabling the Agent State Trace option causes the generation of a large
amount of historical data. It is recommended that you only enable this
option for a small subset of your agents and only for a limited amount of
time.
Applicable
environment
Unified CCE, Unified ICM
Template type Historical table
Default sort order By Person.LastName, Person.FirstName,
Media_Routing_Domain.EnterpriseName,
Agent_Event_Detail.LoginDateTime, Reason_Code.ReasonCodeName
Drilldowns No
Schema database
table
Media_Routing_Domain 
Person 
Agent 
Agent_Event_Detail 
Reason_Code