User Guide

CHAPTER
1-1
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
1
About Contact Center Reports
Seven Categories of Report Templates
There are seven categories of reports that can be used in a Cisco Unified Contact Center Enterprise
(Unified CCE) environment. See the chapters indicated for all reports in these categories:

• Chapter 2, “CallType Reports”
• Chapter 4, “Agent Report Templates”
• Chapter 3, “Peripheral and Peripheral Service Report Templates”
• Chapter 5, “Skill Group Report Templates”
• Chapter 6, “Trunk group for IP-IVR reports”
• Chapter 8, “Outbound Option (Blended Agent) Reports”
• Chapter 7, “Application Gateway, Path, Script Queue, and Routing Client Reports”
• Chapter 9, “Translation Route Report Templates”
• Chapter 10, “Sample Reports”