User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Agent Reports
agent30: Agent Not Ready Summary Report
See Agent30, page 10-8, for an illustration of this report.
Overview:
Subject An overall summary of the not ready status of agents in a given time period.
For details on individual sessions, see the Agent31 report.
Note The report only returns accurate data for COMPLETED Not Ready
activity. Rows in the report that have a asterisk (*) have incomplete
data and therefore the calculations in them will not be accurate.
Important: If you want to report on agent Not Ready reason codes, configure
the Not Ready Reason codes in the Configuration Manager AND on the agent
desktop software (CTI or Cisco Agent Desktop). Also, in a Unified CCE
environment, ensure that agent event detail is enabled on the Cisco Unified
Communications Manager peripheral. It is enabled by default in the
Configuration Manager only for the Unified CCE peripheral.
Purpose To check overall historical agent availability.
Applicable
environment
Unified CCE, Unified ICM
Template type Historical table
Default sort order By Person.LastName, Person.FirstName,
Media_Routing_Domain.EnterpriseName
, and
Reason_Code.ReasonCodeName
Drilldowns available No
Schema database table Media_Routing_Domain 
Person 
Agent 
Agent_Event_Detail 
Reason_Code
Data:
Media
The media routing domain into which the agent is logged.
Derived from: Media_Routing_Domain.EnterpriseName
Agent
The agent's last and first name.
Derived from: Person.LastName + ', ' + Person.FirstName