User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Agent Reports
agent26: Agent Consolidated Daily Report
See Agent26, page 10-8, for an illustration of this report.
Overview:
Subject A table of selected agents showing agent call statistics and agent time
allocations, gathered in day increments.
Note Completed tasks are all the tasks which completed during the
time shown (that is, on the row in the report) and includes any
tasks or calls that began in a prior time frame but completed in
the selected time. 
This is the same report as the Agent25 report except that the data
here is by
day rather than by half-hour.
Fields applicable to a voice domain only are pre
fixed with an
asterisk (*). Such fields are not applicable for e-mail or web
media.
Purpose To show daily agent activity and performance for the selected time
period.
Note This report includes columns from both the Agent22 and the
Agent24 reports for those supervisors that would prefer all the
information on one report and do not need the details provided
by the separate Call Summary and Performance Summary
reports.
Applicable environment Unified ICM, Unified CCE
Template type Historical table
Default sort order By agent last name, first name, media routing domain, skill group, and
date
Drilldowns available No
Schema database tables Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Agent_Half_Hour
Data:
Agent Name
The last and first name of the agent and the agent's ID
(in parentheses) in the skill group in which
agent resides.
Derived from: 
Person.LastName ‘ , ‘ Person.FirstName and
Agent_Skill_Group_Half_Hour.SkillTargetID