User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Agent Reports
Media Summary
The field totals for the agent data for all skill groups in the media routing domain into which the
agent
s were logged during the given interval.
Report Summary
The field totals for all agents in the report.
agent24: Agent Performance Summary Daily Report
See Agent 24, page 10-6 for an illustration of this report.
Overview:
Subject A table of selected agents showing logged on time, ASA, and time
allocations across all agent states, gathered in day increments.
Note This report contains the same data as the Agent23 report except
that the data is ordered by day rather than by half hour.
Purpose To show agent daily performance for the selected time period.
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Default sort order By agent last name, first name, media routing domain, skill group, and
dat
e
Drilldowns available No
Schema database tables Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Agent_Half_Hour
Data:
Agent Name
The last and first name of the agent in the skill group in which agent resides.
Derived from: 
Person.LastName ’ , ’ Person.FirstName