User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Agent Reports
agent23: Agent Performance Summary Half Hour Report
See Agent 23, page 10-5, for an illustration of this report.
Overview:
Subject A table of selected agents showing logged on time, ASA, and time
allocations across all agent states, gathered in half-hour increments.
Purpose To show agent half-hour performance for the selected time period.
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Default sort order By agent last name, first name, media
routing domain, skill group, date,
and time
Drilldowns available No
Schema database tables Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Agent_Half_Hour
Data:
Agent Name
The last and first name of the agent in the skill group in which agent resides.
Derived from: 
Person.LastName ’ , ’ Person.FirstName
Media
The media routing domain into which the agent is logged for doing this type of task. This is the
med
ia routing domain associated with the Skill Group in which the agent worked when doing this
task.
Each media routing domain has its own skill groups. If an agent is logged into more than one media
ro
uting domain, then that agent also belongs to more than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The agent's skill group's enterprise name and skill tar
get ID associated with the task. The ID of the
skill group of the skill group from which the agent is currently working.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID