User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
About this Guide
Objective
This manual describes the WebView report templates for Cisco Unified Contact Center Enterprise
(Unified CCE) only.
For information on Cisco Unified Intelligent Contact Management (Unified ICM) reports, see the
WebView Help for Cisco Unified ICM/Contact Center Enterprise & Hosted available at
www.cisco.com.
A Note about Product Naming
Cisco IPCC Enterprise Edition is renamed Cisco Unified Contact Center Enterprise (abbreviated as
Unified CCE).
Cisco IPCC Hosted Edition is renamed Cisco Unified Contact Center Hosted (abbreviated as Unified
CCH).
These new names are introduced in this release. They are referenced in opening screens and in
documentation that has been revised for Release 8.0, but they do not yet appear throughout the user
interface.
Audience
This document is intended as a reference guide for Contact Center administrators or supervisors.
Organization
The manual is divided into the following chapters.
Chapter Description
Chapter 1, “About Contact Center Reports” Describes briefly about the various types of
contact center reports.
Chapter 4, “Agent Report Templates.” Describes Unified CCE agent report templates.
Chapter 2, “CallType Reports” Describes Unified CCE call type report templates.