User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Agent Reports
Extension
The phone extension onto which the agent is logged into. If the agent is logged into different
devices, this would include the extension at the time the agent logged out.
Derived from: Agent_Logout.Extension
Log On Date Time
The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year) and
HH:MM:SS (hours, minutes, seconds) format.
Derived from: (Agent_Logout.LogoutDateTime - Agent_Logout.LoginDuration)
Log On Duration
The time in HH:MM:SS (hours, minutes, seconds) format that the agent was logged on for the
specified interval of the report.
Derived from: Agent_Logout.LoginDuration
Logout Date Time
The Central Controller's date and time when the agent logged out.
Derived from: Agent_Logout.LogoutDateTime
Reason Code
A code received from the peripheral that indicates the reason for the agent's last state change. If not
defined, this displays 0.
Derived from: Agent_Logout.ReasonCode
For more information, see About Agent Log Out Reason Codes.
Note The agent's desk settings and CTIOS registry settings need to be configured to display the reason
code. You can do this in the Configuration Manager's Agent Desk Settings List tool.
Media Summary
The total log-on duration of all agents in the media routing domain.
Report Summary
The total log-on duration of all agents in the report.