User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 4 Agent Report Templates
Agent By Agent Reports
Data:
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + ’ , ’ + Person.FirstName
Media
The media routing domain from which the agent is logged off.
Derived from: Media_Routing_Domain.EnterpriseName
Agent Enterprise Name
The last name and first initial of the agent and the peripheral with which the agent is associated.
One agent can be logged into more than one peripheral if they are working in more than one media
routing domain.
Derived from: Agent.Enterprisename
Mobile Agent Mode
The mode by which the agent is connected:
– 0 = Not Mobile (Local agent; normal ACD/Unified CCE phone or non-voice task)
– 1 = Call By Call (Mobile agent's phone is connected for each incoming call)
– 2 = Nailed Connection (Mobile agent calls and logs in once; line remains connected through
multiple calls)
Derived from: Agent_Logout.PhoneType
Mobile Agent Phone Number
For a mobile agent (an agent working remotely), the current phone number.
Derived from: Agent_Logout.RemotePhoneNumber
Purpose To show ONLY agents who have logged out from the media routing
domain during the selected interval.
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Default sort order By agent last name, first name, media routing domain, logon date and
time, logon duration, and logout date and time.
Drilldowns available No
Schema database tables Agent
Agent_Logout
Media_Routing_Domain
Person